Pre-Launch Giveaway FAQ
ALL ABOUT THE PRE-LAUNCH GIVEAWAY (DEC 20-25, 2018)
How do I receive my rewards?
We will ship your reward(s) straight to your door. Before we ship, we will send another email to confirm your address.
How do I see how many rewards I got?
The Giveaway ended so you won't be able to login to see how many rewards you got. However, if you did win something, you should've received an email.
When are you shipping the rewards?
The LINE FRIENDS BOX Prelaunch Giveaway rewards will start shipping in February 2019.
Are the rewards free?
Yes! Whatever rewards you earned from participating in the giveaway are all free, including shipping!
Why haven't I received any emails regarding my rewards?
We are working tirelessly to make sure that everyone who rightfully earned their rewards is noted, which does take time. Please understand that once we have everything confirmed, we will send you an email in February 2019.
Why am I not receiving any emails?
This could be due to a lot of reasons, but mostly due to typos in the email address (you won't believe how many typos we've seen!) or they end up in spam. Please check your spam folder too!
My friends signed up with my link, so why didn't my referral count go up?
Since our system is automated, it filtered some emails that could have been replicated, false or already used to sign up. We apologize for the inconvenience, but this is a security measure that was put in place so that people would not take advantage of the event.
I won multiple rewards, so do I only get one or all of them?
Of course! You've worked hard and deserve what you earned. We'll make sure that all the rewards that you achieved will make it to you safe and sound.
Is there a shipping fee?
Nope! You do not have to pay a shipping fee for the rewards that you have earned.
If you have any questions regarding LINE FRIENDS BOX, please refer to our FAQ page.
Any other questions, chat with us on Messenger!